G118 respects your privacy and is committed to protecting every piece of personal information you share with us. This document transparently explains how we collect, use, store, and protect your data in accordance with the latest privacy standards.
G118 invests fully in the latest security technologies to ensure the personal information of every member remains protected at all times.
All data transmitted between your device and g118 servers is protected with 256-bit SSL encryption — the same security standard used by leading financial institutions and banks worldwide.
Member personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems (IDS), and strict access controls. Only authorised personnel may access such data.
G118 has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes without explicit consent from the member concerned.
G118 members have full rights to access, correct, or request deletion of their personal data at any time. The process is straightforward and can be done directly through your account or by contacting our support team.
G118's privacy policy is structured in accordance with internationally recognised data protection standards. We continuously update our privacy practices in line with the latest legal and technological developments.
We clearly explain the purpose behind every data collection — no hidden agenda. You always know what data we collect, what it is used for, and how long it is retained.
Welcome to the g118 Privacy Policy. This document is an agreement that outlines our commitment to protecting the personal data of every member who registers and uses the g118 platform in Malaysia.
G118 is an online entertainment platform offering a wide range of games including Live Casino, Slots, Sports Betting, Wagering, and Fish Shooting Games. In providing these services, we need to collect and process certain personal information. We do so with full responsibility and transparency.
This Privacy Policy clearly outlines the types of information we collect, how it is used, who may receive it, the security measures we take, and the rights you hold regarding your personal data.
By registering or using the g118 platform, you are deemed to have read, understood, and agreed to this Privacy Policy. If you disagree with any part of this policy, you are advised not to use our services.
G118 only collects information that is strictly necessary to provide a safe, fair, and effective service to our members. The following are the categories of information we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, gender, IC/passport number | Mandatory |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Information | Bank account number, account holder name, transaction records | Mandatory |
| Account Information | Username, password (encrypted), login history | Mandatory |
| Game Data | Betting history, wins, game preferences, session duration | Operations |
| Technical Data | IP address, device type, operating system, web browser, cookies | Security |
| KYC Information | Identity verification documents, bank statements, proof of address | Compliance |
G118 does not collect irrelevant information. We do not request sensitive data such as health information, religion, or political opinions that are unrelated to the platform's services.
G118 collects your personal information through several transparent and lawful methods:
Every piece of data we collect has a clear and legitimate purpose. g118 uses your personal information for the following purposes:
If you do not wish to receive marketing communications from g118, you may withdraw your consent at any time via your account settings or by contacting our support team.
G118 does not sell, rent, or disclose your personal information to third parties without your consent, except under the circumstances stated below:
All third parties who receive your data are required to sign strict data confidentiality agreements and comply with the data protection standards set by g118. They are only permitted to use that data for the specific agreed purposes.
G118 takes a multi-layered approach to protecting our members' personal data. We continuously invest in the latest cybersecurity infrastructure to safeguard your information against any threats.
While no system can guarantee 100% security, g118 is committed to maintaining the highest reasonably practicable security standards to protect your personal data. Should any security incident affect your data, we will notify you promptly.
G118 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Below are the general data retention guidelines we follow:
| Data Types | Retention Period |
|---|---|
| Active Account Information | Throughout the active account period |
| Financial Transaction Records | Minimum 7 years (legal requirement) |
| KYC Documents | 5 years after account closure |
| Customer Service Communication Logs | 3 years |
| Game Data & Wagering | 5 years |
| Security & Access Logs | 2 years |
| Marketing Data (with consent) | Until consent is withdrawn |
Once the defined retention period has elapsed, your personal data will be securely deleted or anonymised in a manner that prevents re-identification.
As a g118 member and as an individual whose data we process, you hold important rights that we fully respect. Below are your rights regarding personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal information.
Under certain circumstances, you may request that your personal data be deleted, subject to legal requirements.
You may request that we restrict the processing of your data under certain circumstances provided by law.
You have the right to receive your personal data in a structured, machine-readable format for portability purposes.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
To exercise any of the above rights, please contact our privacy team via official email or the g118 customer support ticket system. We will respond to your request within 30 business days.
G118 uses cookies and similar tracking technologies to enhance the platform experience, ensure account security, and better understand our members' usage patterns.
You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the g118 platform.
The g118 platform may contain links or integrations to third-party services such as payment providers and game suppliers. Please be aware that:
G118 is a platform strictly intended for individuals aged 18 and above. We take child protection extremely seriously and take all reasonable steps to ensure our platform remains inaccessible to minors.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the g118 privacy team is here to help.
G118 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or technologies used. Any material changes will be communicated to members via email or in-platform notification before the changes take effect.
We are committed to responding to all privacy-related inquiries within 3 working days. For more complex cases such as data access or deletion requests, please allow up to 30 working days for full processing.
Your privacy is our priority. Register now and enjoy a safe, fair, and exciting gaming experience alongside thousands of g118 members across Malaysia.