At g118, the enjoyment of playing should never come at a heavy cost. We believe every member deserves a healthy online entertainment experience — with control in your hands, not the other way around. Find out how we support you to play smart.
Every feature below is designed specifically to ensure your gaming experience remains enjoyable, controlled, and free from unnecessary financial pressure.
Set daily, weekly, or monthly limits for deposits and wagering directly from your account settings. These limits take effect immediately and cannot be increased within 24 hours, giving you time to think it through.
Need a break from the platform? Activate Cool-Off mode for 24 hours, 7 days, or 30 days. During this period, your account will be fully frozen — no login, no deposits, no wagering.
If you feel you need to stop for an extended period, g118 offers self-exclusion options ranging from 3 months to permanent. This is a firm step we take seriously for your well-being.
Set your daily gaming session duration. g118 will send an alert when time is almost up, and the session will end automatically once the limit is reached — helping you stay aware of the time you spend.
Review your complete history of deposits, withdrawals, wagering, and wins and losses at any time. Full transparency helps you make more informed and responsible gaming decisions.
The g118 KYC process ensures that only individuals aged 18 and above can register and play. This is our first line of defence in protecting minors from unauthorised access to the platform.
Responsible gaming means participating in any form of gambling or online gaming purely as entertainment — with full control over the time, money, and decisions you make. It is not about avoiding play altogether, but about playing in a way that does not affect your daily life, personal relationships, or financial stability.
G118 acknowledges that the vast majority of our members play in a healthy and controlled manner. That said, we also recognize that some individuals may face certain challenges related to self-control in the context of gambling. That is why we have developed a range of tools and support resources accessible to all members at any time.
The core principles of responsible gaming at g118 are straightforward: play for entertainment, not as a source of income; set limits before playing and stick to them; never chase losses; and always put your daily responsibilities ahead of gaming.
Gambling should feel like entertainment — like watching a movie or dining out. When it starts to feel like work or a source of stress, that is a sign to pause and reassess.
One of the most important steps in responsible gaming is recognising the signs that things may be getting out of control. Here are some warning signs to watch for in yourself:
If you recognise two or more of the above signs in yourself, we strongly encourage you to immediately use the self-control tools provided by g118 or contact our support team for further guidance.
G118 provides an easy-to-use interface for setting and managing your personal limits. Here are the quick steps to access the self-control tools:
Access your account via the g118 homepage or mobile app. Make sure you log in to the correct account.
Click on your profile icon in the top right corner, then select "Settings" or "Account Controls" from the dropdown menu.
In your account settings, look for the tab labelled "Responsible Gaming" or "Self-Control" to access all available limit options.
Choose the type of limit you want to set — deposit limit, loss limit, session time limit, or wagering limit. Enter a value that suits your financial situation.
Limits take effect immediately upon confirmation. Limit decreases are enforced right away, while limit increases require a 24–48 hour waiting period as an added safeguard.
The limits you set will be fully enforced by the g118 system. This means that even if you wish to continue playing, the platform will not permit any action that exceeds the limits you yourself have defined.
G118 takes proactive steps to protect more vulnerable groups, including young individuals, those with a history of addiction, and anyone who may be going through a difficult emotional or financial situation.
We believe that responsibility for our members' well-being is a core part of our business integrity. Every control setting we offer is free, easily accessible, and requires no justification from you.
Answer the questions below honestly. If more than two of your answers are "Yes", consider seeking support.
Have you ever felt the need to hide the amount of time or money you have spent on gaming?
Have you ever gambled with money meant for other essential needs?
Have you ever tried to stop gaming but failed, even when you had every intention of doing so?
Has gambling ever left you feeling stressed, guilty, or anxious after a session?
Have you ever chased your losses by continuing to play even when you knew you should have stopped?
This assessment is not a clinical diagnosis. It is an initial guide to help you evaluate yourself. If you feel the need to talk to someone, the g118 support team is always here.
Available 24/7. Our team is trained to assist you with self-control concerns and available support options.
Submit a written request via the ticket system in your account for a more organised record and a written response.
Decide how much you are willing to lose before opening an account. Treat this money as an entertainment cost, not an investment to be recovered.
Use the timer or session time limit feature in your g118 settings. Plan other activities after your gaming session so you do not spend too long on the platform.
Avoid playing when you are angry, sad, stressed, or under the influence of alcohol. Unstable emotional states lead to poor decisions.
Losses are part of chance-based games. Continuing to bet in an attempt to recover losses almost always leads to even greater losses.
Make sure all bills, debts, and family needs are settled first before using any surplus for entertainment such as online gaming.
Don't keep your concerns to yourself. Talking to a trusted family member or friend about your gaming habits can help you stay accountable.
Taking a weekly or monthly break from the platform is a healthy habit. Use the g118 Cool-Off option to help you build more controlled gaming habits.
Check your activity statement on g118 every week. Seeing the actual figures for deposits versus withdrawals gives you a clear picture of your gaming patterns.
Sign up today and enjoy a fun, secure, and fully controlled online entertainment experience. Because at g118, you always come first.