Terms and Conditions g118 —
Complete Platform Usage Guide

1 Introduction & Acceptance of Terms

Welcome to g118, a leading online entertainment platform operating under the domain g118.vin. The Terms and Conditions contained in this document constitute a legally binding agreement between you ("Member") and g118 ("Platform", "us").

By visiting, registering, logging in, or using any part of the g118 platform — including the website, mobile app, and all services provided — you are automatically deemed to have read, understood, and fully agreed to be bound by these Terms and Conditions and all other policies referenced herein, including our Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these Terms and Conditions, you are advised not to use the g118 platform. Continued use following any amendment to these Terms and Conditions constitutes your acceptance of those changes.

2 Member Eligibility

To register and use g118's services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old at the time of registration and throughout the period of platform use.
• Not residing in any jurisdiction where online gambling is prohibited or restricted by local law.
• Register as a private individual in your own name, not on behalf of a company, organization, or any other third party.
• Not currently serving a self-exclusion period enforced by g118 or any recognised responsible gaming programme.
• Has not previously had an account closed by g118 due to fraud, abuse, or breach of terms.
• Possess full legal capacity to enter into this binding agreement.

G118 reserves the right to request proof of age and identity at any time. If a member is found to not meet these eligibility requirements, g118 reserves the right to close the account and forfeit any outstanding balance or wins without compensation.

3 Registration & Account Management

Each member is only permitted to hold one (1) active account at any one time. Holding multiple accounts — whether using the same or different information — is strictly prohibited and constitutes a serious breach of these Terms and Conditions.

During registration, you are required to provide accurate, complete, and up-to-date information. The details you must supply include:

• Full name as stated on a valid identity card or passport.
• Exact date of birth for age verification.
• An active and reachable email address.
• Mobile phone number registered in your own name.
• Financial information required for processing deposits and withdrawals.

You are solely responsible for maintaining the confidentiality of your account password. Never share your login credentials with anyone, including family members. g118 will not be liable for any financial loss or data loss arising from unauthorized access to your account due to your own negligence.

If you suspect your account has been accessed without authorisation, please contact the g118 customer support team immediately through the platform's official channels for prompt action.

4 Deposits & Payment Methods

G118 supports a variety of secure and fast deposit methods for the convenience of members in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and selected cryptocurrencies. All transactions are processed through payment channels encrypted with 256-bit SSL technology.

Deposit-related conditions that must be observed:

• The minimum deposit set for each payment method must be observed and is subject to change from time to time.
• All deposits must be made using a bank account or payment method registered in the member's own name — third-party deposits are prohibited.
• G118 reserves the right to decline or delay any deposit suspected of being linked to illegal activity, money laundering, or fraud.
• If a deposit is detected from an unauthorised source or one that conflicts with the member's account information, g118 reserves the right to freeze those funds pending the outcome of an investigation.
• G118 does not charge any hidden fees for deposit processing; however, third-party payment service providers may apply their own charges.

5 Fund Withdrawal

G118 is committed to processing withdrawals quickly and efficiently. All successfully verified withdrawal requests will be processed in accordance with the platform's processing schedule in effect at the time.

• Withdrawals may only be made to the bank account or payment method registered and verified under the same member's name.
• The KYC (Know Your Customer) verification process must be completed before your first withdrawal is processed — this is an industry-standard requirement to protect the security of member funds.
• G118 reserves the right to request additional supporting documents such as bank statements or utility bills as proof of address for compliance purposes.
• Any withdrawal linked to a bonus must satisfy the full wagering requirement before it is processed.
• G118 reserves the right to decline or delay any withdrawal suspected of being linked to fraud, money laundering, or a breach of terms.
• Minimum and maximum withdrawal amounts are displayed in the Deposit/Withdrawal section of the platform and are subject to change based on operational requirements.

If your withdrawal is rejected or delayed, the g118 finance team will contact you via email or the platform's internal messaging system to explain the reason and the steps required.

6 Bonuses, Promotions & Wagering Requirements

G118 offers a wide range of attractive bonuses and promotions to members, including welcome bonuses, weekly reloads, monthly rebates, and a VIP loyalty programme. All bonuses are subject to the specific terms and conditions stated on the relevant promotions page.

General bonus rules in effect at g118:

• Each bonus has its own wagering requirement that must be met before a withdrawal is permitted.
• The welcome bonus may only be claimed once per new member — attempting to claim it again using a different identity or device is a violation of the terms.
• G118 reserves the right to void bonuses and wins derived from them if there is evidence of abuse, fraud, or any attempt to exploit the bonus system.
• Bonuses may not be transferred to other members or converted directly to cash without fulfilling the wagering requirements.
• The validity period of a bonus is as stated in the relevant promotion's terms. Expired bonuses will be automatically forfeited.
• G118 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

7 Game Rules

All games offered at g118 — including Live Casino, online slots, sports betting, wagering, and fish shooting — are operated in accordance with each game's specific rules. Members are responsible for understanding the game rules before participating.

• All games at g118 use a Random Number Generator (RNG) system that has been audited and certified by independent third-party bodies to ensure fairness and transparency.
• Any technical disruption during a game session that produces an invalid result will be resolved based on g118's final system records.
• The use of automated software (bots), external algorithms, or any other unfair methods to gain an advantage in games is strictly prohibited.
• G118 reserves the right to void rounds or bets affected by technical issues and return the original stake to the member.
• Any attempt to exploit bugs or system vulnerabilities is a serious violation that may result in account closure.

Outcomes generated by the g118 system are final and non-disputable unless there is substantial evidence of a technical error verifiable through the platform's system logs.

8 Member Conduct & Responsibilities

G118 is committed to providing a safe, fair, and enjoyable gaming environment for all members. Every member is expected to conduct themselves politely and responsibly at all times while using the platform.

The following actions are strictly prohibited and may result in immediate account suspension or closure:

• Using offensive, abusive, threatening, or harassing language toward g118 staff or other members through any platform communication channel.
• Attempting to commit fraud, misrepresent your identity, or provide false information to g118.
• Colluding with other members to coordinate wagering in order to gain an unfair advantage.
• Transferring funds between member accounts for the purpose of money laundering or circumventing bonus requirements.
• Using your account for commercial activities, processing third-party payments, or any purpose other than personal entertainment.
• Publishing misleading, defamatory, or damaging content about g118 on public platforms without solid basis.

9 Account Suspension & Closure

G118 reserves the right to suspend or close a member's account at any time without prior notice if there is sufficient reason to do so, including but not limited to a breach of these Terms and Conditions.

• Account closure due to fraud or breach of terms may result in the freezing and forfeiture of all balances, including original deposits and wins.
• If an account is closed for reasons other than a breach of terms (for example, at the member's own request), any valid balance will be returned after deducting any bonus funds or amounts subject to unfulfilled wagering requirements.
• Members who wish to voluntarily close their account may contact g118 customer support through the platform's official channels.
• Members who wish to activate self-exclusion for responsible gaming reasons may do so through the account settings section or by contacting customer support.

10 Limitation of Liability

G118 shall not be liable for any direct, indirect, incidental, or consequential losses suffered by members in connection with the use of the platform, except in circumstances provided for by applicable law.

• G118 does not guarantee that the platform's services will always be available without interruption, although we make every effort to ensure 99.9% uptime at all times.
• G118 is not responsible for losses arising from internet disruptions, device failures, or technical issues beyond the platform's control.
• The content and information provided on the g118 platform is for entertainment purposes only and shall not be construed as financial, investment, or legal advice.
• G118 assumes no liability for the actions or decisions of third parties such as payment providers or game suppliers that are outside the platform's direct control.

The maximum total liability of g118 to any member under any circumstances shall not exceed the net deposit amount made by that member within the 30 days preceding the incident giving rise to the claim.

11 Privacy & Data Protection

G118 respects the privacy of every member and is committed to protecting your personal information in accordance with the highest data protection standards. The collection, processing, and use of members' personal data is governed entirely by our Privacy Policy, available separately.

• Personal information you provide during registration and use of the platform is collected for legitimate purposes such as identity verification, payment processing, and service improvement.
• G118 will not sell or disclose members' personal information to third parties without consent, except as required by law or as necessary for the operation of the service.
• All data is stored on servers protected with high-grade encryption, and access is restricted to authorised personnel only.
• Members have the right to request access, correction, or deletion of their personal data, subject to applicable legal compliance requirements.

12 Governing Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with the laws of the jurisdiction in which g118 is registered and licensed. Any dispute arising from or relating to the use of the g118 platform will be resolved through the following process:

• First Level: Members are encouraged to contact g118 customer support directly for an amicable resolution through the platform's official communication channels.
• Second Level: If a dispute cannot be resolved at the first level within 14 working days, the matter will be escalated to g118 senior management for review.
• Third Level: Disputes that remain unresolved internally will be referred to a recognised independent arbitration body in accordance with the established arbitration procedures.

Members agree that any legal action related to the g118 platform must be filed within twelve (12) months from the date of the incident giving rise to the dispute. Failure to do so will bar any claim submitted after that period.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, only that provision shall be severed, while the remainder shall continue in full force and effect.